PRIVACY POLICY


OUR PRIVACY MISSION STATEMENT

“At Absolute Museum & Gallery Products Ltd, we value the trust placed in us by customers, suppliers and colleagues who give us their personal data. Data security is one of our highest priorities and we aim to be as clear as possible about what we do with personal data and why we do it.” To view our cookie policy please click here


OUR PRIVACY STATEMENT FOR ABSOLUTE

Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. ABSOLUTE is committed to the privacy of all its users and customers.

Purpose of this privacy notice

This privacy notice aims to give you information on how Absolute collects and processes your personal data through your use of this website, including any data you may provide through this website when you register for an account, purchase a product or service or download a brochure.

This website is not intended for children and we do not knowingly collect data relating to children.


WHO ARE WE?

“We” or “us” Absolute Museum & Gallery Products Ltd, a limited company (company registration number: 3715705) whose registered address is Brown McLeod Ltd, 51 Clarkegrove Road, Sheffield, S10 2NH.

Controller

Absolute Museum & Gallery Products Ltd is the controller and responsible for your personal data (collectively referred to as Absolute, "we", "us" or "our" in this privacy notice).

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

CONTACT DETAILS

Our full details are

Full name of legal entity: Absolute Museum & Gallery Products Ltd

Name of DPO: Mo Connaughton

Email address: mo@absoluteproduct.com

Postal address: The Hub, Station Road, South Molton, Devon EX36 3LL

Telephone number: 01769 572389

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


WHAT INFORMATION WE COLLECT

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect information that is necessary to perform the services you have requested. To be able to order from us we have to collect certain information from you. As part of this, you are required to give your contact information. We use the information given to us by you to provide the service or product you request from us in the way that is set out in this privacy policy.

User name and password - if we collect a user name and password, this is so we can keep your information safe and so that we can have your information to hand each time you visit us.

Name, address and postcode - without this we won't know where to send your order or to whom. We also use postcodes to determine transport costs that are available for your area

Email address - we send a confirmation of your orders via email as well as other related communication. If you have agreed to receive marketing communications these may also be sent by email.

Telephone numbers - if there are any problems with your order or we need to check anything, we need to be able to contact you quickly.

Payment card number, expiry date, issue no and name of card holder – We may collect but will not hold payment card information. We use MySagePay (sagepay.com) as our payment gateway. Sagepay provide recurring payment services and, as part of their service, they will hold details of the credit card that has been charged. This information is held securely and in accordance with their terms and conditions. Sagepay are fully PCI compliant.


Dependant on the ordering method, payment card information is either

Online - entered onto a secure online payment provider, MySagePay, by the cardholder.

Telephone – taken verbally and entered onto a secure online payment provider, MySagePay, by the salesperson.

Third party information - if you give us information about another person, (for example if someone else is taking delivery for you) you confirm that you have identified Absolute to them and told them what we will use their information for, as set out in this Privacy Policy and that they have given permission for us to be able to use their personal information in the manner described.

IP addresses - when you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.

You may also provide us with personal information if you contact customer services or if you get in touch with us in some other way, for example by way of an email facility provided on the website.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Cookies - As with the majority of websites, we collect cookies to enhance user experience and to enable our site to properly function. You can read more information on Cookies and how we use them here

How is your personal data collected?

We use different methods to collect data from and about you, including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

Visit our websites

Apply for our products or services

Create an account on our website

Subscribe to our NewsLetters

Request marketing to be sent to you

Give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns.

We collect this personal data by using cookies and other similar technologies.

Interact with us on social media


How We Use the Information We Collect

Our main uses of your information are explained above which in general is to process your orders and manage our relationship with you as well as to help us understand your needs and provide you with a better service.

Your account may be used to store information about your previous purchases and personal preferences. But you should also be aware of the following uses –

Marketing - we may use the information we collect to inform you, by email or equivalent, about offers, products and services that we think may be of interest to you.

We will tell you about this when we collect your information and if you do not wish to receive these communications, please let us know. You can change your mind at any time by emailing sales@absoluteproduct.com with your request. You can also unsubscribe following the instructions that we will include in any communication we send to you.

Customer care and correspondence - as part of our customer care procedures, we may follow-up, either by phone or email, customers who have purchased goods or services from our website or who have posted comments about Absolute on the internet, for example to resolve a complaint or to ask for a testimonial.

Market research - from time to time, we may also use your information to contact you for market research purposes. We may contact you by phone or email.

Website improvement - to help us design our website and improve your experience, we may collect information about the way you use and access our website. We collect information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. This is explained in more detail in our Cookies Policy

Delivery fulfilment – we will share address and contact information with third party carriers and postal fulfilment providers to enable deliveries to be completed.

Credit account payment information - When you apply for a credit account, we may be required to go through a more detailed credit check which will tell you about you first. When you have a credit account we may share also share account information with our credit insurers.

Who We Share the Information With

We will not sell, distribute or lease your personal information to third parties. We may need to disclose your information for internal business analysis purposes. We also may need to share your information with our suppliers to place orders on your behalf such as couriers.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


KEEPING YOUR INFORMATION SECURE – TO HELP US KEEP YOUR INFORMATION CONFIDENTIAL YOU SHOULD

  1. Keep your password secret.
  2. Never distribute the website addresses for pages that you have looked at while logged in as a registered customer.
  3. You should choose a password that is not obvious or known to anyone else. You should never give a third party your password, as you will be responsible for all activity and charges incurred through use of your password whether authorised by you or not.
  4. If you forget your password, you can request a new password, which will be emailed to the address we hold for you. You can change your password anytime through the account facilities on the website. Should we think that there is likely to be, or has been any breach of security, we may change your password and notify you of the change by email.

Data retention

How long will you use my personal data for?

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see ‘Request erasure’ below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  1. if you want us to establish the data's accuracy;
  2. where our use of the data is unlawful but you do not want us to erase it;
  3. where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  4. you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


NOTIFICATION OF CHANGES TO THIS POLICY

If we decide to change our Privacy Policy, we will post these changes on this website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a way different from that told to you at the time it was collected, we will tell you. You will have a choice as to whether or not we use your information in this different manner.


PRIVACY SUPPORT

If you have an enquiry or concern about our privacy policy please contact us:

Telephone number: 01769 572389

Email: mo@absoluteproduct.com

Post: The Hub, Station Road, South Molton, Devon EX36 3LL.

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Absolute’s collection and use of personal information.

However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address above.