FAQs

The wall terminator comes in two parts, and the easiest way to install them is to first fix the lid to wall, then pass cord through main body, tie a simple knot, then screw to the two pieces together.

All of our elasticated cord is 5mm diameter and is available as 20mtr, 50mtr or 100mtr rolls. These can easily be cut to the required length with a pair of sharp scissors.

Where the plinth has been constructed with a timber strut underneath the surface board, you can drill a 25mm dia' hole and hammer the socket securely into place where the exterior knurling will provide excellent grip. We suggest a test before drilling holes in the plinth.                                                                                     

If there are no suitably placed timber struts, then you can avoid using the socket and drill an 8.5mm hole through the surface of the plinth and use an M8 bolt of an appropriate length along with a washer under the head of the bolt and pushed up through the plinth from underneath to fix the barrier post securely in place.

Although designed primarily for indoor use and therefore not recommended, our stainless steel barriers have on occasion been used outdoors and they have maintained their good condition far longer than expected.

However, due to the uncontrolled variety of exposure to weather conditions we cannot guarantee a lifespan. 

As the top blocks go straight into the face of the flushmount, you do not need access to the ends of the track, and so can finish the wall over the end of the track, or alternatively you can use our end caps. 

We have End Caps available to suit each of our tracks. Please contact a Sales Agent for further information

Yes, but proceed methodically and don't rush, using a flat tipped diamond drill and a little lubrication.

Yes, you can, but the tricky bit is attaching to the Foamex board itself. Either by gluing a former to the back of the board to attach to or by making use of an edge clamp to suspend from.

Yes, all of our tracks will bend to a curve, some more than others. For gentle curves, the tracks will adopt the shape as they're fixed to the wall although this will be somewhat trickier if you're using the C Track.

For tight radii we can roll the track to suit your dimensions for you. As an example, Louvre Lens has an egg shaped gallery where we rolled 5 different curvatures to suit all the different radii of the walls.

There is a degree of flex when fixing the tracks to a curved surface and so it is not always necessary to roll it to an exact dimension.

We recommend that all of our tracks (with the exception of the C Track) are installed tight to the ceiling wherever that is possible or right up against any moulding or coving that may already be in place. In the vast majority of circumstances this will mean the track is straight and level.
If you are planning to install the track at a point part way up the wall then the use of our laser level will be an excellent assist.
A good example of installing track tight against and existing moulding can be seen at Fulham Palace where the track has virtually dissappeared, appearing as almost part of the moulding detailing.

In this instance, if you're seeking to use a track system then we would recommend our C Track, which attaches to a ceiling. The C Track should always be installed as close to the wall as possible which will help minimise any potential for artworks to lean outwards.                                                                                                                    

Alternatively, if there are wall panels in place you may consider using our panel clips which hook over the top of the panel and support an artwork without any damage. 

Yes, you can, and we have. Use a rigid rod or tube through the horizontal sleeve at the top of the tapestry or across the back of the tapestry at the top if there is no sleeve. You can then support the rod using either stainless cable or rod dependent upon the weight.

If the tapestry is particularly wide or heavy then it may be necessary to make use of additional supports at midpoints. We recommend contacting us for advice on this before ordering. 

Cleaning your track is easy. You can of course dust track with a duster, and in addition you can clean with a damp cloth or sponge when needed, as none of the tracks will rust.

We may be able to recommend a trusted installer depending where you are in the world. Please contact a Sales Agent for more information about installers near you.

Our Ryman barrels are unisex in that they are supplied with a large screw to work with the Large Ryman and a small screw that connects with the Small Ryman. Simply remove and discard whichever screw is not required.

The short answer is; Not really.

The long answer is; Smaller D Rings do not have a big enough diameter to fit over the hook barrel, and even for larger D Rings, the curve of the D ring often doesn’t fit the straight edge of the hook barrel. Best practice is to attach a cord between the D rings (as designed) and hang the cord over the hook barrels.

Extra Tip: You want your cord to be as tight as possible, in order to keep the hanging length straight. The tighter the cord, the easier it is to keep to hanging length straight. First push them apart as far as possible on the cord behind the artwork, then adjust the top of the hanging length to finish. Doing so in this order achieves the best result.

Our Ryman Hangers have been approved by the Museum & Galleries Commission, and are used extensively by trusted clients such as all four Tate Galleries, The Metropolitan Museum of Art, The Getty, The Palace of Westminster, The National Trust and many other national institutions.

Please note, the UK government has now disbanded the Museum & Galleries commission and at the point of writing, has not yet set up an alternative body.

If you need a letter to submit to your insurer, we would be happy to provide this. We have worked with Hiscocks, for example, who often deal with insurance matters relating to art.
It may be worth noting that the value of artworks hung on or protected by our systems exceeds the value of the UK's GDP. The degree of trust in our systems is therefore evident.

Our current Hook Barrels can sometimes be a little fiddly to adjust and to assist this process we recommend sliding both cables or rods so that they're side by side prior to hanging the artwork as this makes it very straightforward to achieve matching heights.

Please watch this space as we will soon be adding a grip and slide solution to our portfolio.

Yes, the track is easy to cut and can be done on site. Please make sure the ends are clean and burr free after cutting. 

For H and C Tracks, it is important that you do not cut off the top block entry mouth at one end of the track. Please check carefully before cutting.                                                                                      

And for a professional finish, we recommend mitring the track when negotiating internal of external corners on your wall.

To help you choose the right hanging system, we have created a PDF guide to get you started, which can be found here.

For more personalised advice however, our team would be very happy to help, please contact us. 

For Track - 4.5mm countersunk screws, length dependent onto what you are fixing into (which is why we cannot supply with the track) We recommend a minimum of 45mm length to ensure a good fixing.
For Rymans - attaching to artwork - 4mm panhead is our recommendation for a neat clean finish, but countersunk or cheesehead screws will also work. The length of screw obviously depends on the thickness of the frame.  
For attaching Rymans to the wall, we recommend a 4.5mm screw for Large Rymans and a 4mm screw for Small Rymans.

Yes, we can and do produce label holders to bespoke dimensions. Please contact a Sales Agent who will be happy to assist.

Label holders are measured by the size of the label and are available in the following heights of 50mm, 100mm, 150mm, 210mm, 280mm and 297mm and in any length you desire up to a maximum of 2400mm.

Although they weren't designed for use outside, we have been very impressed at their resistance to wet conditions and the information stand has sustained outdoor use remarkably well in our tests. If you're planning to do this we would advise that you use the stainless steel version and follow a few simple guidelines to assist performance and lifespan.

Please note that the degree of wet weather your installation experiences will impact  the longevity of the product but you should nonetheless experience years of sturdy reliance. That said, as for the signage plate itself, it is impossible to avoid humidity getting behind the acrylic and wrinkling the paper over time. To avoid this, we recommend applying lettering to a piece of white acrylic and inserting that into the signage plate, instead of paper and the clear cover provided. 

Absolute don't offer an installation service however, we may be able to recommend a trusted installer depending where you are in the world.

Please contact a Sales Agent and we will do our best to support you with any recommendations we have.

Site visits and pre-planning are sometime available dependent upon the project. Please contact us to enquire.                                                                                                        

We may be able to recommend a trusted installer depending where you are in the world. Please contact a Sales Agent for more information about installers near you

UK mainland

1-2 working days after despatch (Mon – Fri)

Northern Ireland / Scottish Highlands / Scottish Isles

2-4 working days after despatch (Mon – Fri)

Europe (Not inclusive of customs clearance)

2-5 working days after despatch (Mon – Fri)

International (Delivery times depend on country. Not inclusive of customs clearance)

2-8 working days after despatch (Mon – Fri)

Delivery costs are calculated by products & delivery location. Please contact a Sales Agent for a quote.

Yes, please contact a Sales Agent for an express delivery charge.

We currently do not have any resellers. 

Payment can currently be taken via debit / credit card over the phone or via BACS / Wire Transfer

Payment can currently be taken via debit / credit card over the phone or via BACS / Wire Transfer

You can place an order in whichever manner suits you best. We will always confirm the order with an email receipt.

Please contact a Sales Agent who will be able to advise if this is possible.

Yes, order can be returned. Please contact a Sales Agent who will be able to advise on the returns process and there is usually a small re-stocking fee.

We work hard to ensure your order is correct, double checked and photographed. In the rare event that something appears to be missing, please thoroughly check the packaging as some components are occasionally overlooked by clients.

If you order appears to be incorrect in any way then please contact us within 5 working days from the date of receipt.

Bespoke products by their very nature are more difficult to return but please contact us and we will do what we can to assist.

Re-stocking fees are usually necessary because we need to unpack and carefully check each product is clean and fit for use prior to re-stocking.